ASHLEY WOOD RECOVERY
February 2004
AWR NEWS
ACCIDENT BOOK
Inside this issue:
Accident Book
Happy Birthday
Training
Welcome
Good News
 
 


Due to changes in the law we have had to change our accident book. To comply with the Data Protection Act 1998, personal details entered in accident books must be kept confidential. Therefore the new books have been redesigned so that individual sheets can be removed and stored in your personal file in Blandford. These are stored in a secure file cupboard with limited access.
The new book is at all four bases, when an accident is entered the relevant page must be torn out, put in an envelope and sent to Syd at Blandford.

WELCOME TO THE TEAM

ANDY CHAMP
HAPPY BIRTHDAY


The newest member of our team is Andy Champ who works at Shaftesbury base. On th February he will be 21!
On behalf of the team congratulations to you Andy.




TRAINING


In January we had some Light Vehicle Recovery Courses and a Hi-Ab course at our Dorchester depot. Many thanks to the Dorchester team in making sure that we had a new training room to use.
Well done to Ian Rogers, Brian Lewis and Martin Tite for attending the courses and passing.
Training is an essential part of any company ensuring that we keep the teams skills up to date. It is a large cost to the company and as long as people use the skills they have learnt it is beneficial to the company and the team member.
It makes us a more professional company providing service to its customers. To the individual it should give them more confidence to do their job.
Hopefully we have some more courses in April after Easter, anybody wishing to be considered please let Syd know.

GOOD NEWS

We are receiving a number of commendations for good work on breakdowns and recoveries. The star commendation received in January was for Vic Prince whilst carrying out an RAC job, this one came with a certificate from the RAC.
Please don't forget our customers are the most important people to our company. They must be given allthe help and courtesy that we can provide at face to face and on the telephone. It is our job to manage any situation even when the customer is irrate. Well done to all thosev who hafve received commendations from customers. They are certainly easier to accept than complaints.