ASHLEY WOOD RECOVERY
May 2004
AWR NEWS
BREAKDOWN/RECOVERY EXTRAS
Inside this issue:
Extras
The WOW Factor
Welcome
Profile
 

Please inform the control room of any extras :- i.e. mileage is more, due to road works etc or an extra man, waiting time or specialist equipment, winch, skates or hiab etc. You must do this whilst on scene, if the Club do not agree the charges then the member has to pay. If we get paid any extra so will you!!
WELCOME TO THE TEAM

CAROL BRENNAN

ANDREW VERRAN
THE WOW FACTOR


Are you giving all your support to delivering EXCELLENT SERVICE? Where are we going that extra mile? Can you think of something extra that will WOW the customer and exceed their expectations? If you can, share your ideas with your management team..

Each month our newsletters go onto our website, so if you have a story to share, blow your own trumpet! Let us hear about it. We will publish the story and raise awareness of our services, not just to our existing customers, but to potential customers.





TEAM MEMBER PROFILE


Profile of the month is Ray Phillips, Ray is responsible for our Dorchester base.

Ray also handles in and out of hours HGV breakdowns and recoveries. He is married with a grown up daughter and lives in Dorchester.

When Ray gets a chance he has a couple of hobbies, the first one is that he plays bass drum for Dorchester carnival band. This is where Ray gets the chance to dress up, as you can see in the photo on the left, we all thought he was just clowning around at work. Although they have fun there is also a serious side, they contribute to local charities, one of the charities is Dorset Air Ambulance. We all know how important they are at scenes of accidents.
The other hobby that Ray likes to do is show off his car at shows. The car is a 1975 BMW E21 320 Automatic, which is in very good condition as you can see in the photo on the left.
Ray was a member of the BMW Drivers Club but unfortunately this folded up when the President of the club died, no-body wanted to take it on.